Returns & Refunds Policy
Every item in this shop is printed specifically for you, one at a time, when you order. That keeps waste down, and it’s how we can offer this artwork on prints, canvas, and everyday objects. It also shapes how returns work. Here’s the short version:
If your order arrives damaged, defective, or misprinted, we’ll replace it or refund you for free, and you don’t need to send it back. Just email us a photo within 30 days of delivery.
Because everything is made to order, we can’t accept returns or exchanges for change of mind, wrong size, or wrong color choice.
1. What we’ll fix, free of charge
You’re entitled to a free replacement or a full refund for the affected item if:
- It arrived damaged. Examples: cracked frame or glass, dented canvas, broken mug, torn poster.
- It’s defective. Examples: a manufacturing flaw, warped print, ink smudges or streaks, holes or stains in fabric.
- It was misprinted. Examples: wrong design, wrong placement, colors clearly wrong compared with what you ordered, or you received the wrong item or size.
- It never arrived. The package was lost in transit (see our Shipping Policy (/shipping-policy/)). You don’t need to return a damaged or misprinted item. Recycle it, or keep it if it’s still usable. A note on color: every screen displays color a little differently, and printed ink on paper, canvas, or fabric won’t exactly match backlit pixels. Small variations from what you saw on your screen aren’t considered defects. A clearly wrong color or a print error is. 2. What we can’t accept Because each piece is produced just for you, we can’t offer returns, exchanges, or refunds for:
- Change of mind, or “it doesn’t suit my room/style”
- Ordering the wrong size (please check the size options and charts before ordering)
- Ordering the wrong item or color
- Damage caused after delivery (wear, washing against care instructions, accidents)
- Customs duties or import taxes (see Shipping Policy)
- Claims reported more than 30 days after delivery 3. How to start a claim (it takes about 2 minutes) Email abuqadim@artistabuqadimhaqq.com within 30 days of delivery (or of the estimated delivery date, if your order never arrived) with:
- Your order number (it’s in your confirmation email)
- Which item(s) are affected
- A short description of the problem
- Clear photos taken in good light:
- Damage (frames, mugs, canvas): a photo of the damaged area that also shows part of the design, plus one photo of the whole item
- Print quality: a close-up of the affected area
- Print placement: the whole item laid flat, ideally with a ruler or tape measure in the shot
- Several identical items affected: one photo showing all of them together
- Your preference: replacement or refund
Please keep the packaging until your claim is resolved, in case the carrier asks for it.
We’ll review your claim and reply within 1–2 business days. Approved replacements go back into production right away, at no cost to you, including shipping.
4. Refunds
Approved refunds go back to your original payment method. Once we’ve processed a refund, it can take 5–10 business days for your bank or card provider to show it. Shipping costs are refunded when the whole order was lost or the problem was our error.
5. Cancellations
We can cancel an order and refund you in full only before it enters production, usually within a few hours of ordering. Email us right away if you need to cancel.
6. Commissions
Commissioned artwork (album covers, illustrations, paintings, murals) is created specifically for you. Commissions run on separate terms that we agree in writing before work begins. Our standard terms are:
- Deposit: a non-refundable deposit of [50%] reserves your place in the schedule and covers initial concept work.
- Cancellation by you: if you cancel after work has begun, the deposit is kept. If later stages have been completed, payment for that work is due [e.g., “75% of the total after final sketch approval”].
- Cancellation by the artist: if we’re unable to complete your commission, you’ll receive a full refund of any payments made for undelivered work.
- Final payment: due [before delivery of final files / before shipping of the original].
Usage rights: [e.g., “Personal use included; commercial/album use licensed as agreed in the commission quote. The artist retains copyright unless otherwise agreed in writing.”]
Commission details and starting prices are on Services/Sales (/services/).
7. Books, comics, and original paintings bought on eBay
Purchases from our eBay store (ebay.com/str/thedrexciyanempire) follow the return policy shown on each eBay listing and are covered by the eBay Money Back Guarantee. Please start any return or issue through eBay so it’s tracked properly.
8. Your legal rights
This policy doesn’t limit any rights you have under the consumer laws of your country. [EU/UK buyers: see the setup note before publishing. You may need to add statutory withdrawal or guarantee wording.]
9. Signed limited editions
Our signed editions are limited, so we handle problems a little differently:
- Damaged in transit? Email abuqadim@artistabuqadimhaqq.com within 30 days of delivery with your order number and photos of the package and the print.
- Replacement or refund: we’ll send a replacement from our small reserve of spare prints, signed and numbered to match your edition number. If no spares remain, we’ll refund you in full. Editions are limited and are never reprinted.
- Lost packages: report them as described in section 7 of our Shipping Policy (/shipping- policy/). We’ll replace or refund once the carrier confirms the package is lost.
- If we send a replacement, we may ask you to return or destroy the damaged print so the edition count stays accurate.
- [Owner decision: say whether change-of-mind returns are accepted on signed editions. Delete this note before publishing.] Questions? We want every piece to arrive the way it was envisioned. If something’s not right, tell us and we’ll make it right. abuqadim@artistabuqadimhaqq.com Last updated: October 2026